CIIM Cancellation, Refund, Pricing & Enrollment Policy (Legally Binding)
This document constitutes a legally enforceable agreement between CIIM – Digital Marketing Institute (“CIIM”, “the Institute”) and the student (“the Student”).
1. Cancellation Policy
1.1 CIIM follows a structured and transparent cancellation policy.
1.2 Any request for cancellation must be submitted in writing and will be considered only within twelve (12) hours from the date and time of course enrollment.
1.3 Cancellation requests received after the 12-hour window shall not be entertained, and no refund or adjustment shall be applicable.
1.4 CIIM shall not be responsible or liable for any third-party commitments, representations, or promises, including but not limited to:
Job placement assurances
Freelancing opportunities
Business or income promises
Money-making schemes
made by any external individual, agent, consultant, or unauthorized source.
2. Refund Policy
2.1 Due to the nature of professional training, seat allocation, faculty scheduling, and batch planning, CIIM does not guarantee any refunds under any circumstances.
2.2 CIIM does not guarantee job placement, freelance income, business success, or earnings, and therefore shall not be held liable for any refund claims based on such expectations.
2.3 No refund shall be applicable in cases where:
A student voluntarily discontinues the course
A student fails to attend classes (partially or fully)
A student is dissatisfied with the course, faculty, batch, or delivery mode
2.4 In the event of pandemic-forced or government-mandated online classes, no refund shall be applicable. Students may resume offline classes when permitted by authorities.
Advanced Seat Reservation Policy
2.5 Any seat booked, reserved, or enrolled through online or offline mode shall be treated as a confirmed seat reservation.
2.6 Once the fee is paid, the amount shall be strictly non-refundable, non-adjustable, and non-transferable under any circumstances, including cancellation requests.
3. CIIM Course Enrollment, Downgrade & Refund Policy
3.1 Upon successful enrollment and fee payment, the admission shall be deemed final, confirmed, and irrevocable.
3.1 No Downgrade / No Course Change Policy
Once a student is enrolled and allocated a batch, no request for course downgrade, course switch, or transfer to a lower-value program shall be accepted, regardless of the reason.
3.2 No Refund / No Fee Adjustment Policy
All fees paid are strictly non-refundable and non-adjustable, including but not limited to the following scenarios:
Change of mind
Personal, medical, financial, or professional reasons
Partial or non-attendance
Course dissatisfaction
Request for downgrade or transfer
3.3 Limited Seat Allocation Clause
CIIM operates on a limited-seat batch structure. Once a seat is allotted, CIIM forfeits the opportunity to allocate that seat to another candidate. Hence, fees paid are treated as seat-blocking consideration, which is non-refundable by nature.
3.4 Student Responsibility Clause
It is the sole responsibility of the Student to review and understand:
Course syllabus
Duration
Deliverables
Eligibility
Suitability
prior to enrollment. CIIM shall not be liable for any misunderstanding or incorrect assumptions.
3.5 No Exception Clause
This policy shall apply uniformly to all students without exception. No verbal communication, email, WhatsApp message, advertisement, or informal assurance shall override this written policy.
3.6 Acceptance & Consent
By enrolling and/or making payment (partial or full), the Student unconditionally accepts and agrees to this policy and waives the right to raise any dispute, claim, or legal objection related to refund, downgrade, or fee adjustment.
4. Course Pricing, Discounts & Scholarship Policy
4.1 The course fees, pricing structure, discounts, scholarships, coupons, festival offers, and promotional schemes are determined solely at the discretion of CIIM.
4.2 Any admission granted under:
Limited-period offers
Promotional discounts
Scholarships
Coupons
Festival or special campaigns
shall be treated as case-specific and non-precedential.
4.3 No student shall compare their course fee with any other student, and no fee adjustment, matching, or revision shall be entertained based on offers or pricing extended to others.
4.4 CIIM shall not be obligated to extend identical pricing or benefits to all students.
5. Changes to Terms & Conditions
5.1 CIIM reserves the absolute right to amend, modify, or update these Terms & Conditions at any time without prior notice.
5.2 Any changes shall become effective immediately upon being published on www.ciim.in.
5.3 Continued enrollment or use of CIIM services shall constitute deemed acceptance of the revised Terms.
6. Jurisdiction
All disputes, claims, or legal proceedings shall be subject to the exclusive jurisdiction of courts located in Chandigarh, India.